Privacy Policy

Last Updated: June 2026

Welcome to Atera Hospitality ("Atera", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

1. Information We Collect

We may collect the following types of information:

Personal Information

Full name
Email address
Phone number
Property information
Billing information
Business information

Technical Information

IP address
Browser type
Device information
Website usage data
Cookies and analytics information

Hospitality Data

When providing hospitality management services, we may process:

Guest reservation details
Booking information
Property performance data
Revenue and operational reports

2. How We Use Your Information

We use your information to:

Provide and improve our services
Manage property owner accounts
Respond to inquiries and support requests
Process registrations and partnerships
Deliver reports and operational insights
Communicate important service updates
Improve website performance and user experience
Comply with legal obligations

3. Sharing of Information

We do not sell personal information.

We may share information with:

Service providers and technology partners
Payment processors
Hospitality software platforms
Government authorities when required by law
Professional advisors and legal consultants

All third parties are required to protect your information appropriately.

4. Data Security

We implement reasonable technical and organizational measures to protect personal information against:

Unauthorized access
Data loss
Misuse
Alteration
Disclosure

However, no internet-based service can guarantee absolute security.

5. Cookies

Our website may use cookies and similar technologies to:

Improve website functionality
Analyze website traffic
Remember user preferences
Enhance user experience

Users may disable cookies through their browser settings.

6. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Fulfill contractual obligations
Comply with legal requirements
Resolve disputes

When information is no longer required, it will be securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to certain uses of your information
Request a copy of your data

Requests can be submitted using the contact information below.

8. Third-Party Services

Our website and services may integrate with third-party platforms such as:

Booking platforms
Property management systems
Payment gateways
Communication services
Analytics providers

We are not responsible for the privacy practices of third-party services.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be processed and stored in countries outside your country of residence. We take reasonable steps to ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Atera Hospitality

Email: hello@aterahospitality.com

Website: https://aterahospitality.com

Bali, Indonesia